Cancellation Policy
This Cancellation Policy explains how order cancellations are handled for digital products purchased through our website.
Digital products
Our products are digital. Once access to a digital product has been delivered, downloaded, activated, used or manually processed, cancellation may no longer be available.
Cancellation before delivery
Customers may request cancellation if the order has not yet been delivered, activated, downloaded or manually processed.
If the cancellation request is approved, we may cancel the order and issue a refund through the original payment method whenever possible.
Cancellation after delivery
Once the digital product has been delivered, accessed, downloaded, activated or used, cancellation requests may be denied.
Incorrect orders
If a customer placed an order by mistake, they should contact us as soon as possible using the contact information published on this website.
Manual review
Each cancellation request is reviewed individually. We may ask for order details or additional information before approving or denying the request.
Payment provider processing
Refund processing times may vary depending on the payment provider, bank or card issuer.
Contact
For cancellation questions, customers may contact us through the contact information published on this website.
This Cancellation Policy may be updated as our products, payment methods or business operations change.