Privacy Policy
This Privacy Policy explains how we collect, use and protect customer information when visitors use our website or place an order.
Information we collect
When you visit our website, create an account, contact us, or place an order, we may collect information such as your name, email address, phone number, billing address, shipping address, order details and payment status.
We may also collect technical information such as IP address, browser type, device information, cookies and website usage data. This helps us maintain website security, improve performance and prevent fraud or abuse.
Orders and customer accounts
When you place an order, we use your information to process the purchase, confirm payment, arrange delivery when applicable, provide customer support and keep proper business records.
If you create an account on our website, you may be able to view your order history, update your account details and manage your information.
Payments
We do not store credit card numbers or CVV codes on this website.
Card and online payment information is processed by authorised external payment providers, such as PayPal and, in the future, BAC Panamá or its authorised processor. These providers may collect and process payment information according to their own security and privacy policies.
Cookies
Our website may use cookies to keep products in the cart, remember checkout information, maintain logged in sessions, improve website performance and protect the website from abuse.
If comments, reviews or account features are enabled, additional cookies may be used to support those functions.
Security
We use reasonable security measures to protect the website and customer information. These may include SSL encryption, Cloudflare, Wordfence Security, two factor authentication for administrators, secure hosting tools and regular backups.
No website can guarantee absolute security, but we take reasonable steps to reduce risks and protect customer data.
Comments and reviews
If visitors leave comments or product reviews, we may collect the information shown in the form, together with the visitor’s IP address and browser information to help detect spam and abuse.
Media uploads
If users are allowed to upload images to the website, they should avoid uploading images with embedded location data, such as EXIF GPS information. Visitors may be able to download and extract location data from uploaded images.
Third party services
Our website may use third party services for hosting, security, analytics, payments, delivery, communication or website functionality. These services may process limited information as needed to provide their services.
Examples may include hosting providers, security providers, payment processors, email services, WhatsApp or notification tools, and future automation tools.
How long we keep information
We keep customer and order information for as long as needed for business, accounting, legal, security and customer support purposes.
Your rights
Customers may contact us to request access, correction or deletion of their personal information, subject to any information we are required to keep for legal, accounting, administrative or security reasons.
Contact
For privacy related questions, customers may contact us through the contact information published on this website.
This Privacy Policy may be updated from time to time as our website, payment methods or business operations change.